Cancellation Policy

 according to § 3 of our General Business Terms and Conditions:

(1) Right of Revocation

You shall have the right to revoke this agreement within 14 days without being required to state reasons for so doing.

The 14-day timeframe shall begin to run on the day on which you or your designated third party–who is not the carrier–have/has taken possession of the last goods and/or, for multiple partial shipments, the last partial shipment or the last unit.

In order to exercise your right of revocation, you must notify us, HIDREX GmbH, Otto-Hahn-Str. 12, 42579 Heiligenhaus, telephone: 02056 – 98 11 0, fax: 02056 – 98 11 31, e-mail: by means of a transparent declaration (e.g. a letter sent via post, fax or e-mail), of your decision to revoke this agreement. In order to do this, you can use the enclosed model revocation form, but this is not mandatory.

In order to meet the deadline, it is sufficient that you have sent the notification of the exercising of the right of revocation before the revocation timeframe lapses.

(2) Consequences of the Revocation

If you revoke this agreement, we must pay back to you all payments which we have received from you–including the delivery costs (with the exception of the additional costs which are incurred as the result of the fact that you have selected another type of delivery than the cheapest standard delivery which we offer)–promptly and by no later than within 14 days after the day on which we receive the notification of your revocation of this agreement. For this repayment, we shall use the same payment method which you used during the original transaction unless something else was expressly agreed with you; in no case shall you be charged fees for this repayment. We may refuse to make the repayment until we have received the goods back or you have provided documentation that you have sent the goods back based upon which occurs earlier.

You must send the goods back to us, or surrender them to us, promptly and in any case by no later than within 14 days after the day on which you have notified us of the revocation of the agreement. The deadline shall be considered to have been met if you send the goods before the timeframe of 14 days lapses.

You shall assume the direct costs for the return shipment of the goods.

You must provide compensation for any loss in value of the goods only if this loss of value is attributable to your handling of the goods which was not required in order to examine the workmanship, quality features and functionalities of the goods.

(3) Exclusion of the Right of Revocation

The right of revocation shall not be valid for agreements for the delivery of goods which are not prefabricated and for whose manufacture an individual selection or determination upon your part is prevailing or the goods have been clearly customised to your personal requirements (§ 312g Para. 2 No. 1 BGB [German Civil Code]).

The herein-regulated right of revocation shall not be valid for entrepreneurs.

– End of the Revocation Instructions –